Your Privacy Matters to PlayGate.

1. Introduction

This Privacy Policy explains how Lotter Electrical trading as PlayGate, referred to as "PlayGate", "we", "us" or "our", collects, uses, stores, protects and shares personal information.

PlayGate is committed to protecting personal information and handling it responsibly. This policy applies when you browse our website, submit a contact form or communicate with us about a website enquiry.

2. Information We May Collect

The type of information we collect depends on how you interact with PlayGate. This may include:

3. How We Use Personal Information

We use personal information only where we have a lawful and legitimate reason to do so. We may use information for the following purposes:

• To receive and respond to enquiries submitted through the website.
• To protect the website and contact form against spam, abuse and security risks.
• To comply with legal obligations relating to website enquiries and personal information.

4. Contact Forms and Website Security

When you submit a contact form, we collect the information you provide so that we can respond to your enquiry. The website may use spam-prevention and security tools such as hidden anti-spam fields and Cloudflare Turnstile.

Contact form submissions are processed through Google Apps Script and delivered to our contact mailbox so that we can respond. Cloudflare Turnstile checks submissions for spam and abuse.

5. Sharing of Personal Information

We do not sell personal information. We may share personal information only where necessary for legitimate business, service, legal or operational purposes.

Personal information may be shared with:

• Authorised PlayGate staff handling website enquiries.
• Website hosting, email, security, form-processing or technical service providers.
• Professional advisers, auditors, legal advisers or compliance consultants where necessary.
• Law enforcement, regulators or authorities where required by law.
• A buyer, successor or acquiring entity if PlayGate or relevant assets are sold or transferred.

Where we use service providers, we expect them to process personal information only for the purpose of providing services to PlayGate and to apply reasonable security measures.

6. Cookies and Similar Technologies

Our website does not use analytics or advertising cookies.

We use an essential browser storage entry named playgate_cookie_choice to remember that you have acknowledged our cookie and storage notice. It stores your acknowledgement and the dates on which it was saved and expires. It is treated as expired after 180 days and is not used to track you across websites.

Our contact page uses Cloudflare Turnstile to protect the contact form against spam, automated submissions and other abuse. When the contact page loads, Turnstile processes technical security signals such as your IP address, TLS fingerprint, browser user-agent information, the Turnstile site key and the website origin. Cloudflare may use cookies or similar technologies that are strictly necessary to provide this security service. For more information, read the Cloudflare Turnstile Privacy Addendum.

You can clear browser storage and cookies through your browser settings. Clearing the notice acknowledgement means that the notice will be shown again on your next visit.

7. Storage, Security and Retention

We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

Personal information is kept only for as long as reasonably necessary for the purpose for which it was collected, unless a longer retention period is required or allowed by law, contract, accounting requirements, dispute resolution or legitimate business needs.

8. Security Incidents

If we become aware of unauthorised access to, or acquisition of, personal information that may affect you, we will take reasonable steps to investigate and respond to the incident.

Where required by law, we will notify affected persons and/or the relevant authority.

9. Your Privacy Rights

Depending on the circumstances and applicable law, you may have the right to:

• Ask whether we hold personal information about you.
• Request access to your personal information.
• Request correction of inaccurate or outdated personal information.
• Request deletion or destruction of personal information where legally allowed.
• Object to certain processing of your personal information.
• Object to direct marketing.
• Submit a complaint to the Information Regulator in South Africa.

To exercise any of these rights, contact us using the details below. We may need to verify your identity before processing certain requests.

To request removal of your personal information, please contact us at info@playg8.co.za or use our contact form. Deletion is subject to applicable legal retention requirements.

10. Direct Marketing

We do not send direct marketing communications.

11. Children's Personal Information

Our website is intended for business, venue, franchise and advertising enquiries. We do not knowingly collect personal information from children through the website.

If you believe a child has provided personal information to us, please contact us so that we can review and take appropriate action.

12. External Links

Our website may contain links to external websites or services that are not owned or controlled by PlayGate. We are not responsible for the privacy practices, security or content of external websites. You should review their privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date.

You should review this page periodically to stay informed about how we handle personal information.

14. Contact PlayGate

If you have any questions about this Privacy Policy or how PlayGate handles personal information, contact us:

You may also visit the Contact PlayGate page.